# New service provisioning may fail in Azure

- Provider: [ClickHouse Cloud](https://down.guide/clickhouse-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 5d 2h
- started 2026-05-28 18:26 UTC
- id: DWN-7c67b3cde9
- Official page: https://status.clickhouse.com/incidents/01KSQXCC45TS7TTGDV8VTRAQP0

## Updates from ClickHouse Cloud
### 2026-05-28 18:26 UTC: investigating
Due to extremely slow response time for some API calls to Azure infrastructure, new service provisioning may timeout before Cloud Control Plane or OpenAPI request gets response.

### 2026-05-29 21:12 UTC: identified
Azure confirmed the issue is related to an ongoing backend DNS zone migration. The issue is transient but we are working with Azure team to find a resolution to this issue.

### 2026-06-02 21:19 UTC: resolved
Service provisioning is working, but some users may intermittently see an error message stating: \_“This service name is already in use.”\_ This error is transient. If you encounter it, please refresh the page -your service should still be provisioning and will become visible shortly. We are working with Microsoft Azure to fully resolve the underlying issue.

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