# Degraded support ticket submission and response

- Provider: [ClickHouse Cloud](https://down.guide/clickhouse-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 2h 48m
- started 2026-10-23 04:51 UTC
- id: DWN-bc35e5271b
- Official page: https://status.clickhouse.com/incidents/01M5KHJNGNVBCVD9H78C7NP1A9

## Updates from ClickHouse Cloud
### 2026-10-23 04:51 UTC: identified
\> Support Ticket Creation through Cloud Console is degraded, and other Salesforce integrated functions may be impacted due to an outage reported at \[Salesforce status page\](https://status.salesforce.com/products/Salesforce\_Services). Creating support tickets through the ClickHouse Cloud Console may intermittently fail or take longer than usual. Responses to existing support tickets may also be delayed. If you have trouble submitting a support request, please email \[support@clickhouse.com\](mailto:support@clickhouse.com) or use the support chat in the Cloud Console.
\> 
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\> For reference, Salesforce service updates are available on the \[Salesforce status page\](https://status.salesforce.com/products/Salesforce\_Services).

### 2026-10-23 07:39 UTC: resolved
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Salesforce team resolved the issue that prevented users from logging in. They identified an issue with a recent release that prevented login sessions from being created. Deployed a fix forward, and access is now restored. Users can log in and open their orgs again. https://status.salesforce.com/incidents/20004512
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