# Service Interruption

- Provider: [Close](https://down.guide/close)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 35m
- started 2025-10-20 10:38 UTC
- Phone Service, Outgoing Calls, Telephony Provider Connectivity
- us, us-east-1
- id: DWN-273c7590ca
- Official page: https://stspg.io/p4ybp4f60n2n

## Updates from Close
### 2025-10-20 10:38 UTC: monitoring
There’s currently an outage on AWS’s end in the us-east-1 region. While our hosting is mainly in another region, many other services, including calling, are affected.
 We are actively monitoring this, and we will keep you updated

### 2025-10-20 11:16 UTC: monitoring
AWS has reported partial recovery on this incident (https://health.aws.amazon.com/health/status), but services have yet to recover fully. 
Our service provider, Twilio, is also actively monitoring this (https://status.twilio.com/)
We will continue to keep you posted.

### 2025-10-20 13:12 UTC: resolved
This incident has been resolved.

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