# App is unavailable for some customers

- Provider: [Close](https://down.guide/close)
- Level: confirmed
- Impact: Major outage
- lasted 29m
- started 2026-10-28 17:41 UTC
- Application UI, API
- id: DWN-4ccda523c3
- Official page: https://stspg.io/fsrhh6mmpj1h

## Updates from Close
### 2026-10-28 17:41 UTC: investigating
Part of our search infrastructure is degraded and is affecting app availability for customers on the affected cluster

### 2026-10-28 17:54 UTC: monitoring
The issue has been identified and reverted. Monitoring to ensure everything goes back to normal.

### 2026-10-28 18:10 UTC: resolved
This incident has been resolved.

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