# Calling Service Disconnections

- Provider: [Close](https://down.guide/close)
- Level: confirmed
- Impact: Degraded
- lasted 4h 53m
- started 2025-08-06 08:16 UTC
- Phone Service, Incoming Calls, Outgoing Calls +3
- id: DWN-68852fbe9e
- Official page: https://stspg.io/swnwjljw3qrs

## Updates from Close
### 2025-08-06 08:16 UTC: identified
We've identified a problem with our telephony provider, Twilio, which incorrectly flags some (not all) accounts as compromised and thus disables their ability to make calls. We have escalated the problem and are working urgently with Twilio to resolve the issue.

### 2025-08-06 10:55 UTC: monitoring
Our telephony provider, Twilio, has fixed the accounts affected so far and is actively working on preventing the problem from reoccurring.

### 2025-08-06 13:08 UTC: resolved
This incident has been resolved.

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