# Calling problems in the Desktop Application

- Provider: [Close](https://down.guide/close)
- Level: confirmed
- Impact: Degraded
- lasted 1h 13m
- started 2025-11-05 18:42 UTC
- id: DWN-dea6194797
- Official page: https://stspg.io/yd8c978v7g8m

## Updates from Close
### 2025-11-05 18:42 UTC: investigating
We are receiving an increased number of reports that users are unable to use calling when using the Desktop Application. Calling within the browser works fine. We're investigating.

### 2025-11-05 19:21 UTC: identified
We have identified the issue and are actively working on a fix.

### 2025-11-05 19:56 UTC: resolved
The issue has been resolved. Please reach out to support@close.com if you continue to have calling issues after refreshing.

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