# ERR\_TIMED\_OUT and ERR\_EMPTY\_RESPONSE being observed by Cloudflare Customers

- Provider: [Cloudflare](https://down.guide/cloudflare)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 44m
- started 2026-10-27 12:28 UTC
- id: DWN-24aa2e330c
- Official page: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

## Root cause
> We're investigating to confirm the root cause and possible fixes.

[Postmortem](https://www.cloudflarestatus.com/incidents/dk2obcyw2aew)

## Updates from Cloudflare
### 2026-10-27 12:28 UTC: identified
Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe:
ERR\_TIMED\_OUT on standard HTTPS websites
ERR\_EMPTY\_RESPONSE on non-standard HTTPS ports (e.g., 8443)
We're investigating to confirm the root cause and possible fixes.

### 2026-10-27 13:20 UTC: identified
Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe:
ERR\_TIMED\_OUT on standard HTTPS websites
ERR\_EMPTY\_RESPONSE on non-standard HTTPS ports (e.g., 8443)
We're investigating to confirm the root cause and possible fixes.

### 2026-10-27 14:38 UTC: identified
Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe:
ERR\_TIMED\_OUT on standard HTTPS websites
ERR\_EMPTY\_RESPONSE on non-standard HTTPS ports (e.g., 8443)
We're investigating to confirm the root cause and possible fixes.

### 2026-10-27 14:52 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-27 15:12 UTC: resolved
This incident has been resolved.

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