# Support Helpdesk Availability Issues

- Provider: [Cloudflare](https://down.guide/cloudflare)
- Level: confirmed
- Impact: Degraded
- lasted 6h 39m
- started 2026-10-23 03:03 UTC
- Support Site
- id: DWN-7404c69ee0
- Official page: https://www.cloudflarestatus.com/incidents/8m9a1fjjwxp5

## Updates from Cloudflare
### 2026-10-23 03:03 UTC: investigating
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.

### 2026-10-23 03:37 UTC: identified
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. 
Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).

### 2026-10-23 04:43 UTC: identified
We are continuing to work on a fix for the issue.

### 2026-10-23 05:56 UTC: identified
We are continuing to work on a fix for the issue.

### 2026-10-23 06:37 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-23 09:42 UTC: resolved
This incident has been resolved.

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