# Intermittent errors with our Aspose add-on

- Provider: [Cloudinary](https://down.guide/cloudinary)
- Level: confirmed
- Impact: Degraded
- lasted 13h 34m
- started 2025-06-17 10:04 UTC
- Third-Party - Add-ons
- id: DWN-154519ee17
- Official page: https://stspg.io/j24b85g8q21r

## Updates from Cloudinary
### 2025-06-17 10:04 UTC: investigating
From 9:30am UTC, customers who are using the Aspose addon might experience some errors.
We are actively working on it and will update with any insights.

### 2025-06-17 15:01 UTC: identified
The issue appears to be related to timeouts when awaiting a response from the Aspose service. Failed requests are retried automatically and most succeed upon retry, so the Add-on may appear to work as normal but with slower responses than usual. We're continuing to monitor the issue and will provide updates when we have more information to share.

### 2025-06-17 23:38 UTC: resolved
At approximately Jun 17 22:10:46 UTC 2025, the Aspose add-on intermittent issue has been resolved. Customers should no longer experience issues with file-related conversions when calling the Aspose service.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).