# Failed transformation requests with combination of Strict Transformations and Auto-Upload

- Provider: [Cloudinary](https://down.guide/cloudinary)
- Level: confirmed
- Impact: Degraded
- lasted 4h 22m
- started 2025-12-15 15:10 UTC
- Media Transformation API - US, Media Transformation API - AP, Upload API - US +3
- eu, us
- id: DWN-510eb57f89
- Official page: https://stspg.io/gchrb50ylr1q

## Updates from Cloudinary
### 2025-12-15 15:10 UTC: identified
We are currently working to resolve a reported issue when using both Strict Transformations and the Auto-Upload feature. Until we resolve the issue, you may see "Transformation ... is not allowed" errors on requests that should trigger an auto upload from a remote URL or bucket. Until we resolve the issue, you can work around the issue by temporarily disabling Strict Transformations or using another method to allow the transformation to proceed such as signing the URL or adding an Strict Referral Domain: https://cloudinary.com/documentation/control\_access\_to\_media#strict\_transformations

### 2025-12-15 16:51 UTC: identified
We are working on deploying a fix for this issue; we'll provide a further update after the deployment is complete

### 2025-12-15 17:42 UTC: monitoring
A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring.

### 2025-12-15 19:32 UTC: resolved
This incident has been resolved.

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