# Cloudinary Support Portal Outage

- Provider: [Cloudinary](https://down.guide/cloudinary)
- Level: confirmed
- Impact: Major outage
- lasted 4h 48m
- started 2025-12-05 09:16 UTC
- Support Site
- id: DWN-6707b6ba29
- Official page: https://stspg.io/wln9ldxc9fdt

## Updates from Cloudinary
### 2025-12-05 09:16 UTC: investigating
We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal.
Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.

### 2025-12-05 09:24 UTC: identified
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

### 2025-12-05 09:24 UTC: monitoring
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

### 2025-12-05 14:04 UTC: resolved
This incident has been resolved.

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