# Elevated error rates in Cloudinary Background Removal

- Provider: [Cloudinary](https://down.guide/cloudinary)
- Level: confirmed
- Impact: Degraded
- lasted 5h 24m
- started 2025-08-07 02:09 UTC
- Media Transformation API - US, Media Transformation API - EU, Media Transformation API - AP
- eu, us
- id: DWN-ccf539064b
- Official page: https://stspg.io/4cmy1mf51zj9

## Updates from Cloudinary
### 2025-08-07 02:09 UTC: investigating
We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.

### 2025-08-07 03:41 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-08-07 07:33 UTC: resolved
This incident has been resolved.

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