# Degraded Performance for our Media Delivery Service

- Provider: [Cloudinary](https://down.guide/cloudinary)
- Level: confirmed
- Impact: Degraded
- lasted 12h 39m
- started 2025-07-07 05:49 UTC
- Media Delivery
- id: DWN-d8e9dc89fe
- Official page: https://stspg.io/qf0g8p0nrks7

## Updates from Cloudinary
### 2025-07-07 05:49 UTC: investigating
For 5 minutes, between 04:46 and 04:51 UTC, customers have experienced increased latencies and error rates when delivering new images, including API calls. Our team is actively investigating the issue to identify and address the root cause.

### 2025-07-07 18:28 UTC: resolved
This incident has been resolved.

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