# Admins Unable to Create New Users

- Provider: [Cloudinary](https://down.guide/cloudinary)
- Level: confirmed
- Impact: Degraded
- lasted 6h 17m
- started 2025-06-30 14:20 UTC
- Digital Asset Management (DAM)
- id: DWN-f0af12be6b
- Official page: https://stspg.io/wp4scn0gp0qq

## Updates from Cloudinary
### 2025-06-30 14:20 UTC: investigating
We are aware of an issue preventing users with the “Admin” role from creating new users. We are currently working on a fix and will provide updates as we learn more.

### 2025-06-30 14:21 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-06-30 17:31 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-06-30 20:37 UTC: resolved
This incident has been resolved.

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