# Degraded Performance in US Datacenter

- Provider: [Cloudinary](https://down.guide/cloudinary)
- Level: confirmed
- Impact: Degraded
- lasted 1d 7h
- started 2025-10-20 07:51 UTC
- Media Transformation API - US, Console, Upload API - US +5
- us
- id: DWN-fd726a37a7
- Official page: https://stspg.io/2r0x59xp0lfq

## Updates from Cloudinary
### 2025-10-20 07:51 UTC: investigating
We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.

### 2025-10-20 08:12 UTC: investigating
The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.

### 2025-10-20 09:12 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-20 09:37 UTC: monitoring
The services are recovering and are being closely monitored.

### 2025-10-20 14:23 UTC: investigating
We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.

### 2025-10-20 15:56 UTC: investigating
Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.

### 2025-10-20 17:53 UTC: identified
We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e\_gen), Preview generation (e\_preview), Upscale (e\_upscale), Background removal (e\_background\_removal), Video auto-gravity (g\_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.

### 2025-10-20 20:39 UTC: monitoring
We have identified that Amazon's Rekognition service is currently down.

### 2025-10-21 07:08 UTC: monitoring
We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.

### 2025-10-21 15:30 UTC: resolved
This incident has been resolved.

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