# Asset thumbnails not loading correctly in Media Library Widget

- Provider: [Cloudinary](https://down.guide/cloudinary)
- Level: confirmed
- Impact: Degraded
- lasted 57m
- started 2025-10-22 14:01 UTC
- Media Library Widget
- id: DWN-ffcc311064
- Official page: https://stspg.io/f0qgzwl6n4z6

## Updates from Cloudinary
### 2025-10-22 14:01 UTC: investigating
We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.

### 2025-10-22 14:41 UTC: identified
The source of the issue has been identified, and a fix will be deployed as soon as possible

### 2025-10-22 14:58 UTC: resolved
A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.

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