# Request latency and timeout

- Provider: [Cloudsmith](https://down.guide/cloudsmith)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 31m
- started 2026-08-25 16:38 UTC
- id: DWN-1db8bef91a
- Official page: https://status.cloudsmith.com/incidents/01M0WWK94ZEZMAWQPSE9KAQ4WK

## Updates from Cloudsmith
### 2026-08-25 16:38 UTC: investigating
We have identified an issue causing request latency and timeouts affecting metadata requests and package downloads.

### 2026-08-25 17:06 UTC: investigating
We have taken steps to mitigate customer impact, but continue to see latency and timeouts affecting metadata and package download requests. Next update by 17:30 UTC.

### 2026-08-25 17:29 UTC: monitoring
We have returned to normal operations, but will continue to monitor.

### 2026-08-25 18:09 UTC: resolved
Between 16:04 and 17:13 UTC, customers experienced latency and timeouts affecting metadata and package download requests. We have confirmed normal operations.

### 2026-08-25 19:45 UTC: monitoring
We observed increased latency and timeouts between 18:48 and 19:08 UTC. We continue to closely monitor.

### 2026-08-26 07:55 UTC: resolved
We have confirmed that our services have returned to normal operations.

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