# Intermittent failures when syncing Docker images.

- Provider: [Cloudsmith](https://down.guide/cloudsmith)
- Level: confirmed
- Impact: Partial outage
- lasted 7h 44m
- started 2026-07-14 08:23 UTC
- id: DWN-67a00e46a1
- Official page: https://status.cloudsmith.com/incidents/01KXFVKD41P78WK4X6PZ2JWAPG

## Updates from Cloudsmith
### 2026-07-14 08:23 UTC: investigating
Customers may experience intermittent sync failures for docker images. Our engineers our currently investigating.

### 2026-07-14 09:25 UTC: identified
The issue has been identified and our engineering team is currently working on deploying a fix. We will share the next update once the fix is deployed.

### 2026-07-14 10:38 UTC: identified
Package syncing has been restored. Some security scan results may be delayed while we finish rolling out the remaining fix.

### 2026-07-14 11:18 UTC: monitoring
Package sync is now fully operational. Some customers may have experienced failures in generating SBOMs during mitigation. We are running a backfill.

### 2026-07-14 13:03 UTC: monitoring
Backfill is currently in progress. We will share the next update once it is completed.

### 2026-07-14 16:07 UTC: resolved
Services have become fully operational and the backfill for the impacted SBOMs have completed. We are continuing to monitor the platform to ensure stability.

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