# Request Latency and Timeout in US region

- Provider: [Cloudsmith](https://down.guide/cloudsmith)
- Level: confirmed
- Impact: Degraded
- lasted 1h 7m
- started 2026-08-31 19:27 UTC
- us, us-east-2
- id: DWN-cde8a7a93f
- Official page: https://status.cloudsmith.com/incidents/01M1CMNCV1RH2X39537EE2EA98

## Updates from Cloudsmith
### 2026-08-31 19:27 UTC: investigating
We have identified an issue causing request latency and timeouts in the us-east-2 region.

### 2026-08-31 19:58 UTC: investigating
We are continuing to investigate the issue causing request latency and timeouts in the US East region. Our engineering team have taken mitigative actions and are monitoring their effect.
Next update by 20:27 UTC.

### 2026-08-31 20:14 UTC: monitoring
Following mitigative actions, we are seeing request latency and error rates return to normal levels in the US East region. We are continuing to monitor.

### 2026-08-31 20:34 UTC: resolved
This incident is now resolved. Between 19:16 and 20:11 UTC, customers experienced request latency and timeouts affecting package downloads and API requests in the US East region. We have confirmed that these services have now returned to normal operations.

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