# Intermittent UI timeouts affecting the Package view

- Provider: [Cloudsmith](https://down.guide/cloudsmith)
- Level: confirmed
- Impact: Degraded
- lasted 1h 35m
- started 2026-08-06 12:24 UTC
- id: DWN-e525a452d3
- Official page: https://status.cloudsmith.com/incidents/01KZBGFWKS2MRZA2A9BW45Y3M3

## Updates from Cloudsmith
### 2026-08-06 12:16 UTC: investigating
We are investigating reports of intermittent UI timeouts affecting the Package view, starting at approximately 12:16 PM UTC. 
Our engineering team is actively working to identify and resolve the underlying cause. We will post our next update by 12:51 PM UTC.

### 2026-08-06 13:29 UTC: identified
We are investigating reports of intermittent UI timeouts affecting the Package view, starting at approximately 12:16 PM UTC.
Users may experience 504 timeout errors on the Packages view. Our engineering team has identified the issue, and mitigation steps are being deployed. 
Next Update by 16:00 UTC

### 2026-08-06 13:59 UTC: resolved
Scope has been determined to be non-production only, so the incident is marked as non-impacting.

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