# Degraded connectivity between clusters and external services.

- Provider: [CockroachDB Cloud](https://down.guide/cockroachdb)
- Level: confirmed
- Impact: Degraded
- lasted 11h 14m
- started 2024-01-24 04:51 UTC
- CockroachDB Basic/Standard, CockroachDB Advanced
- id: DWN-827955a645
- Official page: https://stspg.io/s4xq3hzhhfz2

## Updates from CockroachDB Cloud
### 2024-01-24 04:51 UTC: identified
A subset of clusters are unable to reach external services, affecting features like CMEK, log export, and metrics export on impacted clusters. The clusters themselves remain available. We're actively working on a mitigation and will post updates until the issue is resolved.

### 2024-01-24 07:00 UTC: identified
We are continuing to work on a fix for this issue.

### 2024-01-24 10:56 UTC: identified
Fix has been identified and deployment to impacted clusters in progress. All CockroachDB Serverless environments are mitigated now.

### 2024-01-24 16:05 UTC: resolved
Fix deployed on all affected clusters. CockroachDB Dedicated is mitigated as well. All services back to normal and incident closed.

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