# Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).

- Provider: [CockroachDB Cloud](https://down.guide/cockroachdb)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 31m
- started 2026-09-17 19:08 UTC
- CockroachDB Basic/Standard
- latam, southamerica-east1
- id: DWN-e3b238fab1
- Official page: https://stspg.io/kqhq6n0wx6mq

## Updates from CockroachDB Cloud
### 2026-09-17 19:08 UTC: investigating
CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) are currently experiencing network connectivity issues. We are investigating and will provide an update shortly

### 2026-09-17 20:39 UTC: resolved
This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.

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