# Model serving infrastructure outage

- Provider: [Cohere](https://down.guide/cohere)
- Level: confirmed
- Impact: Major outage
- lasted 3h 57m
- started 2025-07-25 15:54 UTC
- id: DWN-ac3cddc827
- Official page: https://status.cohere.com/incidents/01K114PX9SXRAJ12F2GVQV8JN6

## Updates from Cohere
### 2025-07-25 15:54 UTC: investigating
Command models are down due to a model serving infrastructure outage

### 2025-07-25 16:33 UTC: investigating
🔎 We are currently investigating this live incident.

### 2025-07-25 18:25 UTC: identified
🛠️ We have identified the root cause of the incident, and are working diligently to fix.

### 2025-07-25 19:12 UTC: monitoring
👀 We are monitoring to make sure the incident has been fully resolved.

### 2025-07-25 19:52 UTC: resolved
🎉 The issue has been resolved and we are back to normal.

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