- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Search
- Down Index
- 32of 100
What to do
Check whether you use Confluence Search. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 44m it lasted.
Anything that failed between 2025-05-06 01:11 UTC and 2025-05-06 05:55 UTC may need a replay.Subscribe to Confluence's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=confluence works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Confluence 3
- identified
We are investigating reports of intermittent errors for Atlassian Intelligence Confluence Cloud customers. We have identified the root cause and are preparing a hotfix
provider
- monitoring
We have identified the root cause of the intermittent errors for Smart Answers and AI definitions in Confluence Cloud Atlassian Intelligence customers are progressively rollout out a fix to customers, with a fix expected to reach all customers over the next 2 hours. We are monitoring closely to confirm all errors have resolved.
provider
- resolved
Between 2025/05/03 21:38 UTC to 2025/05/06 05:26 UTC, we experienced an outage in Smart Answers in search and AI definitions for all Confluence Cloud Atlassian Intelligence customers. Rovo experiences were not impacted. The issue has been resolved and the service is operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-00c8ba99c3
Is Confluence still down?
No, this incident was resolved 2025-05-06 05:55 UTC. For Confluence's live state, see https://down.guide/confluence.
How long did it last?
4h 44m, from 2025-05-06 01:11 UTC to 2025-05-06 05:55 UTC, by the times Confluence posted.
What was affected?
Confluence named Search.
What caused it?
Confluence hasn't published a root cause. If it does, it shows here.
Where does this come from?
Confluence's official status page, https://confluence.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.