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Confluence

Degraded performance of Cloud Products when selecting users or teams

Degraded Lasted 8h 12m · started · Confluence's page

Level
confirmed
Worst impact
Degraded
Components
View Content, iOS App, Create and Edit, Android App, Comments, Authentication and User Management, Search, Administration, Notifications, Marketplace Apps, Purchasing & Licensing, Signup, Confluence Automations, Cloud to Cloud Migrations - Copy Product Data, Server to Cloud Migrations - Copy Product Data
Down Index
42of 100

What to do

  • Check whether you use Confluence View Content, iOS App, Create and Edit, Android App and 11 more. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 8h 12m it lasted.

    Anything that failed between 2026-02-20 04:14 UTC and 2026-02-20 12:26 UTC may need a replay.
  • Subscribe to Confluence's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=confluence works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Confluence 4

  1. identified

    Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours as we continue our investigation.

    provider

  2. identified

    We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

    provider

  3. identified

    We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. We are continuing to work towards mitigating this issue for all users and products. We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

    provider

  4. resolved

    This issue has been resolved and all services are functional.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-0978e7be15

Is Confluence still down?

No, this incident was resolved 2026-02-20 12:26 UTC. For Confluence's live state, see https://down.guide/confluence.

How long did it last?

8h 12m, from 2026-02-20 04:14 UTC to 2026-02-20 12:26 UTC, by the times Confluence posted.

What was affected?

Confluence named View Content, iOS App, Create and Edit, Android App and 11 more.

What caused it?

Confluence hasn't published a root cause. If it does, it shows here.

Where does this come from?

Confluence's official status page, https://confluence.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.