# Degraded performance of Cloud Products when selecting users or teams

- Provider: [Confluence](https://down.guide/confluence)
- Level: confirmed
- Impact: Degraded
- lasted 8h 12m
- started 2026-02-20 04:14 UTC
- View Content, iOS App, Create and Edit +12
- id: DWN-0978e7be15
- Official page: https://stspg.io/d2d12xvl1zkl

## Updates from Confluence
### 2026-02-20 04:14 UTC: identified
Customers using Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields. 
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours as we continue our investigation.

### 2026-02-20 07:13 UTC: identified
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

### 2026-02-20 12:26 UTC: identified
We understand that customers using Customer Service Management, Jira, Jira Service Management and Confluence may be experiencing difficulties with user and team selection in certain system and custom fields.
We are continuing to work towards mitigating this issue for all users and products.
We anticipate our next update to be posted within 6 hours or sooner based on significant progress.

### 2026-02-20 12:26 UTC: resolved
This issue has been resolved and all services are functional.

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