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Confluence

Product invitation emails not being correctly sent to users

Degraded Lasted 4h 34m · started · Confluence's page

Level
confirmed
Worst impact
Degraded
Components
Administration
Down Index
22of 100

What to do

  • Check whether you use Confluence Administration. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 4h 34m it lasted.

    Anything that failed between 2025-08-04 23:44 UTC and 2025-08-05 04:19 UTC may need a replay.
  • Subscribe to Confluence's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=confluence works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Confluence 2

  1. investigating

    Our team is aware of issues with users not currently receiving product invitation emails as expected. We are investigating with urgency and will provide an update as soon as possible. Please note that invitations within the product are still successful, only the email notifications are currently impacted.

    provider

  2. resolved

    Between 2025-08-03T21:34 and 2025-08-05T03:43 UTC some users would not have received the emails for product invitations. The change that caused these emails to stop being sent has been rolled back. New invitation emails should now be sent correctly for all products. For users that were impacted by this issue, re-submitting their invitation will also re-send the email to them if required.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-1c9401b107

Is Confluence still down?

No, this incident was resolved 2025-08-05 04:19 UTC. For Confluence's live state, see https://down.guide/confluence.

How long did it last?

4h 34m, from 2025-08-04 23:44 UTC to 2025-08-05 04:19 UTC, by the times Confluence posted.

What was affected?

Confluence named Administration.

What caused it?

Confluence hasn't published a root cause. If it does, it shows here.

Where does this come from?

Confluence's official status page, https://confluence.status.atlassian.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.