# Interruption to Confluence in APSE region

- Provider: [Confluence](https://down.guide/confluence)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 47m
- started 2025-10-24 06:31 UTC
- View Content, Create and Edit
- id: DWN-6615d4bacf
- Official page: https://stspg.io/7hgw3dylmh10

## Updates from Confluence
### 2025-10-24 06:31 UTC: investigating
Multiple customers in APSE region are experience failure accessing Confluence application. We are currently investigating.

### 2025-10-24 07:04 UTC: investigating
We have an active line of investigation. Will update with results within 30 minutes.

### 2025-10-24 07:42 UTC: investigating
Addressed one potential cause of load in the affected region. Monitoring for results and continuing to pursue other leads.

### 2025-10-24 08:26 UTC: investigating
We are seeing reduced error volumes now which indicate improvement in Confluence availability. Continuing to monitor and investigate/validate root causes.

### 2025-10-24 09:10 UTC: investigating
We have addressed an issue causing increased database load and seeing recovery of user experience. Will continue to monitor before resolving issue.

### 2025-10-24 09:18 UTC: investigating
We see a full recovery in Confluence application experience in the affected AP SouthEast region now.

### 2025-10-24 09:18 UTC: resolved
This incident has been resolved.

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