# Some customers are experiencing issues logging in

- Provider: [Contentful](https://down.guide/contentful)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 10m
- started 2026-05-04 13:20 UTC
- Website
- id: DWN-7ec3bb69c3
- Official page: https://stspg.io/rxlmmg84vmws

## Updates from Contentful
### 2026-05-04 13:20 UTC: investigating
Some customers are experiencing issues logging in/receiving email communication such as invitations and password resets. We are investigating.

### 2026-05-04 14:06 UTC: identified
We have identified the issue and are addressing it. Most emails are being sent again. SSO login issues have been resolved

### 2026-05-04 14:08 UTC: monitoring
All issues have been resolved, we are monitoring the situation.

### 2026-05-04 16:30 UTC: resolved
The issue has been resolved.

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