# Experience API experiencing issues on upsert operations

- Provider: [Contentful](https://down.guide/contentful)
- Level: confirmed
- Impact: Degraded
- lasted 2h 52m
- started 2026-08-17 09:05 UTC
- Experience API
- id: DWN-97f1a1f1f1
- Official page: https://stspg.io/qksfwz995mrq

## Updates from Contentful
### 2026-08-17 09:05 UTC: investigating
We are investigating an issue where customers are experiencing errors with upsert operations on the Personalization Experience API.

### 2026-08-17 09:37 UTC: identified
We have identified the issue and are working with our upstream provider to provide a fix.

### 2026-08-17 10:19 UTC: monitoring
We have mitigated the issue and are seeing improvements on the error rates. We will continue monitoring the situation.

### 2026-08-17 11:56 UTC: resolved
The incident is resolved

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