# Insights Dashboard failing to load

- Provider: [Contentful](https://down.guide/contentful)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 6m
- started 2026-10-20 07:22 UTC
- Insights API
- id: DWN-efc2b904f9
- Official page: https://stspg.io/qh169g18jws6

## Updates from Contentful
### 2026-10-20 07:22 UTC: investigating
We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.

### 2026-10-20 08:57 UTC: investigating
Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable

### 2026-10-20 09:53 UTC: monitoring
The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.

### 2026-10-20 10:28 UTC: resolved
This incident has been resolved.

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