# elevated latency/errors for a subset of customers

- Provider: [Convex](https://down.guide/convex)
- Level: confirmed
- Impact: Partial outage
- lasted 8h 8m
- started 2025-10-30 23:43 UTC
- Free & Starter
- id: DWN-3d5a0e102a
- Official page: https://stspg.io/rdscq5w0fw83

## Updates from Convex
### 2025-10-30 23:43 UTC: identified
We're investigating an issue with a database cluster leading to degraded performance and higher error rates for affected deployments.

### 2025-10-30 23:44 UTC: identified
We've restored affected pro deployments. Working on bringing back affected free deployments.

### 2025-10-31 00:25 UTC: identified
we've brought back a subset of free deployments. Continuing to remediate.

### 2025-10-31 03:08 UTC: identified
We're continuing to work on a fix for the issue. Expect another update in ~90 minutes.

### 2025-10-31 04:24 UTC: monitoring
All deployments should be restored. We are monitoring the database to ensure it remains stable.

### 2025-10-31 05:59 UTC: monitoring
There will be sporadic availability issues for a small subset of non-pro customers. We apologize for this impact. There was an issue with a downstream provider which resulted in a database cluster running with an inefficient table format. We're in the process of rewriting this data format but have had to shed load to provide headroom while reoptimizing the database.

### 2025-10-31 06:00 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-10-31 07:52 UTC: resolved
This incident has been resolved.

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