# elevated latency/errors for a subset of customers

- Provider: [Convex](https://down.guide/convex)
- Level: confirmed
- Impact: Degraded
- lasted 17m
- started 2025-11-05 22:37 UTC
- Free & Starter
- id: DWN-6e31cca89e
- Official page: https://stspg.io/rg4hnr0m2bz9

## Updates from Convex
### 2025-11-05 22:37 UTC: investigating
Customers on one of our database clusters are experiencing elevated latency and error rates. We're investigating the cause.

### 2025-11-05 22:47 UTC: monitoring
Service was restored within 10 minutes to the affected deployments. The Convex team is monitoring the situation

### 2025-11-05 22:53 UTC: resolved
This incident has been resolved.

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