# elevated latency/errors for a subset of customers

- Provider: [Convex](https://down.guide/convex)
- Level: confirmed
- Impact: Degraded
- lasted 1h 18m
- started 2025-11-03 11:24 UTC
- Free & Starter
- id: DWN-c1bba7a8fe
- Official page: https://stspg.io/1zndks7tzrc1

## Updates from Convex
### 2025-11-03 11:24 UTC: investigating
Customers on one of our database clusters are experiencing elevated latency and error rates. We're investigating the cause.

### 2025-11-03 12:14 UTC: investigating
We temporarily halted all activity on the affected database cluster to restore it to a healthy state, and are bringing affected customers back online now. Pro customers should see their deployments back online immediately, and we're working on restoring service to remaining customers on this database cluster now.

### 2025-11-03 12:23 UTC: monitoring
All Convex deployments on the affected database cluster are back online now. We're continuing to investigate the root cause of this outage and monitor for stability.

### 2025-11-03 12:42 UTC: resolved
This incident has been resolved.

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