# Real User Monitoring (RUM) feature is currently unavailable in the UI across the EU1, EU2, US1, US2, AP1, and AP3 regions.

- Provider: [Coralogix](https://down.guide/coralogix)
- Level: confirmed
- Impact: Partial outage
- lasted 35m
- started 2026-04-20 14:47 UTC
- UI - RUM, UI - RUM, UI - RUM +3
- us
- id: DWN-f5bcd481cf
- Official page: https://stspg.io/ppv6h79b16j2

## Updates from Coralogix
### 2026-04-20 14:47 UTC: investigating
We are currently investigating an issue affecting the Real User Monitoring (RUM) feature across the EU1, EU2, US1, US2, AP1 and AP3 regions.
At this time, the issue appears to be UI-related, with users encountering a blank page when accessing the RUM section.
Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide further updates as more information becomes available.
If you have any questions or require assistance, please contact us via chat or email at support@coralogix.com

### 2026-04-20 14:49 UTC: identified
Our engineering team has identified the issue and is currently implementing a fix.

### 2026-04-20 15:01 UTC: identified
The Real User Monitoring (RUM) UI functionality has been restored and is now fully operational in the EU1, EU2, AP1, and AP3 regions.
Our teams are currently investigating the remaining affected regions, US1 and US2.
Further updates will be provided as soon as they become available.

### 2026-04-20 15:17 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-20 15:21 UTC: resolved
This incident has been resolved.

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