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Courier

Timeouts impacting Courier Inbox and access to log data

Degraded Lasted 1h 3m · started · Courier's page

Level
confirmed
Worst impact
Degraded
Components
Web Application, API
Down Index
25of 100

What to do

  • Check whether you use Courier Web Application, API. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 3m it lasted.

    Anything that failed between 2022-09-27 15:06 UTC and 2022-09-27 16:09 UTC may need a replay.
  • Subscribe to Courier's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=courier works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Courier 4

  1. investigating

    We are currently investigating an issue that is affecting Courier Inbox as well as the ability to access log data. Sends are not impacted.

    provider

  2. identified

    We have identified the cause of the issue and are working towards resolution.

    provider

  3. monitoring

    A fix has been deployed to Courier's production systems and services are returning to a healthy state. The engineering team will continue to monitor.

    provider

  4. resolved

    Systems have returned to normal

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-026df19d98

Is Courier still down?

No, this incident was resolved 2022-09-27 16:09 UTC. For Courier's live state, see https://down.guide/courier.

How long did it last?

1h 3m, from 2022-09-27 15:06 UTC to 2022-09-27 16:09 UTC, by the times Courier posted.

What was affected?

Courier named Web Application, API.

What caused it?

Courier hasn't published a root cause. If it does, it shows here.

Where does this come from?

Courier's official status page, https://status.courier.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.