# Issue affecting sends

- Provider: [Courier](https://down.guide/courier)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 40m
- started 2023-05-11 17:23 UTC
- API
- id: DWN-222fd0c946
- Official page: https://stspg.io/k1sn1rpw4hmc

## Updates from Courier
### 2023-05-11 17:23 UTC: investigating
We are currently investigating an issue that appears to be affecting a percentage of messages being processed. In addition, customers may be receiving "NOT FOUND" errors for messages IDs that are affected when attempting to access them via logs or the API.

### 2023-05-11 19:08 UTC: investigating
We are continuing to investigate the issue. The team believes \< that 8% of all messages to be impacted though further analysis is continuing. Out of an abundance of caution, the team has also ramped down rollout of any upgrades and features through our experimentation engine.

### 2023-05-11 19:37 UTC: monitoring
A fix has been deployed. The team is continuing to monitor. Any affected messages will automatically be reprocessed. The team will continue to monitor the health of the platform.

### 2023-05-11 20:04 UTC: resolved
The incident has been resolved

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