# Delayed Message Processing

- Provider: [Courier](https://down.guide/courier)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 10m
- started 2024-10-24 22:38 UTC
- API
- id: DWN-345dfb2c6e
- Official page: https://stspg.io/jczn8vwfkh55

## Updates from Courier
### 2024-10-24 22:38 UTC: investigating
Courier has identified a delay in message processing for the messages API. We are currently investigating the root cause and will update you periodically.

### 2024-10-24 23:01 UTC: investigating
We are continuing to monitor the root cause of the delayed message processing.

### 2024-10-24 23:29 UTC: investigating
The team is still investigating and discussing the root cause internally. Messages are experiencing longer than normal processing times.

### 2024-10-25 00:00 UTC: identified
The team has identified the issue and is rolling out a fix for the message delays.

### 2024-10-25 00:40 UTC: identified
Fix has been deployed and will be live in around 1hr.

### 2024-10-25 01:31 UTC: identified
The team identified an issue with the latest fix and reverted it. A new fix has been published to mitigate the message delay issue. ETA to land in production ~45 minutes.

### 2024-10-25 02:43 UTC: monitoring
A fix has been implemented and delivery times are beginning to returning to expected levels. The team will continue to monitor.

### 2024-10-25 02:48 UTC: resolved
This incident has been resolved

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