# Courier Inbox FetchMessages Connectivity Issues

- Provider: [Courier](https://down.guide/courier)
- Level: confirmed
- Impact: Partial outage
- lasted 9h 47m
- started 2024-10-10 16:46 UTC
- Courier Inbox
- id: DWN-6d2168705a
- Official page: https://stspg.io/cwdfmjhgyh73

## Updates from Courier
### 2024-10-10 15:38 UTC: investigating
The Courier Team is investigating an issue related to Inbox fetching messages in the component.

### 2024-10-10 16:30 UTC: identified
The team has identified the issue and will be rolling out a fix. The team will reprocess the impacted messages that were not fetched.

### 2024-10-10 16:46 UTC: monitoring
Inbox connectivity for fetching messages has been reestablished. The team is monitoring closely, and working on retroactively processing impacted messages to Inbox

### 2024-10-10 17:50 UTC: monitoring
We are continuing to gather a list of impacted messages to backfill impacted Inbox components.

### 2024-10-10 18:06 UTC: monitoring
We are continuing to monitor for any further issues.

### 2024-10-10 19:07 UTC: monitoring
The team has gathered impacted messages and is running tests before a release.

### 2024-10-10 20:51 UTC: monitoring
The team has initiated backlogging the impacted Inbox messages.

### 2024-10-11 02:33 UTC: resolved
Inbox connectivity issues resolved.

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