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Courier

Message status updates are delayed

Degraded Lasted 1h 1m · started · Courier's page

Level
confirmed
Worst impact
Degraded
Components
Web Application, API
Down Index
25of 100

What to do

  • Check whether you use Courier Web Application, API. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 1m it lasted.

    Anything that failed between 2023-04-20 22:09 UTC and 2023-04-20 23:10 UTC may need a replay.
  • Subscribe to Courier's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=courier works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Courier 4

  1. investigating

    Courier is currently investigating an issue with message status updates. We believe there is no impact to message delivery at this time.

    provider

  2. identified

    Courier is rolling back a change that we believe is causing updates to not apply to sent messages. Next update in ~45 minutes.

    provider

  3. monitoring

    Courier's release has completed and message status updates appear to be recovering. Courier will continue to monitor until event updates are caught up.

    provider

  4. resolved

    Message status updates are now being applied with no delay.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-90100fde96

Is Courier still down?

No, this incident was resolved 2023-04-20 23:10 UTC. For Courier's live state, see https://down.guide/courier.

How long did it last?

1h 1m, from 2023-04-20 22:09 UTC to 2023-04-20 23:10 UTC, by the times Courier posted.

What was affected?

Courier named Web Application, API.

What caused it?

Courier hasn't published a root cause. If it does, it shows here.

Where does this come from?

Courier's official status page, https://status.courier.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.