Message Send Delays for Legacy Segment to Send Message Integration

What to do

• Check whether your product depends on Courier. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8h 31m it lasted.

  Anything that failed between 2022-07-25 20:45 UTC and 2022-07-26 05:16 UTC may need a replay.

• Subscribe to Courier's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=courier works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Courier 6

1. investigatingJul 25, 2022, 8:45 PM UTC

   We are currently investigating an issue where Send messages triggered by the Segment Event track/ integration are not being sent. Customers using the Segment Event track/ integration with Automations appear not to be impacted.

   provider

2. identifiedJul 25, 2022, 10:00 PM UTC

   We have identified the issue and are preparing a release that will resolve it for new incoming Segment events. We are working to identify historical segment events that should have triggered sends that were impacted.

   provider

3. identifiedJul 25, 2022, 11:00 PM UTC

   We are continuing to work on a fix for this issue.

   provider

4. monitoringJul 25, 2022, 11:15 PM UTC

   We have released a fix for new incoming Segment events. We are monitoring to confirm send volume for Segment to Send returns to normal.

   provider

5. monitoringJul 25, 2022, 11:42 PM UTC

   We have confirmed our deployed fix has resolved the issue for new incoming events. We are continue to work on resolution for historical segment events that did not trigger message sends.

   provider

6. resolvedJul 26, 2022, 5:16 AM UTC

   We have finished measuring the impact and will be reaching out to affected customers.

   provider

Corrections

None so far.

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