# Message Send Delays for Legacy Segment to Send Message Integration

- Provider: [Courier](https://down.guide/courier)
- Level: confirmed
- Impact: Partial outage
- lasted 8h 31m
- started 2022-07-25 20:45 UTC
- id: DWN-9577459cbe
- Official page: https://stspg.io/8kjztpz4581q

## Updates from Courier
### 2022-07-25 20:45 UTC: investigating
We are currently investigating an issue where Send messages triggered by the Segment Event track/ integration are not being sent. Customers using the Segment Event track/ integration with Automations appear not to be impacted.

### 2022-07-25 22:00 UTC: identified
We have identified the issue and are preparing a release that will resolve it for new incoming Segment events. We are working to identify historical segment events that should have triggered sends that were impacted.

### 2022-07-25 23:00 UTC: identified
We are continuing to work on a fix for this issue.

### 2022-07-25 23:15 UTC: monitoring
We have released a fix for new incoming Segment events. We are monitoring to confirm send volume for Segment to Send returns to normal.

### 2022-07-25 23:42 UTC: monitoring
We have confirmed our deployed fix has resolved the issue for new incoming events. We are continue to work on resolution for historical segment events that did not trigger message sends.

### 2022-07-26 05:16 UTC: resolved
We have finished measuring the impact and will be reaching out to affected customers.

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