# Internal Courier Error Issue

- Provider: [Courier](https://down.guide/courier)
- Level: confirmed
- Impact: Degraded
- lasted 11h 23m
- started 2025-02-28 16:48 UTC
- API
- id: DWN-dc4dd40f49
- Official page: https://stspg.io/m4wzdqxhspqy

## Updates from Courier
### 2025-02-28 16:48 UTC: identified
The Courier team has identified an issue where messages fail due to an "Internal Courier Error" in the test environment. Our team found the root cause and are working to mitigate the issue.

### 2025-02-28 17:14 UTC: identified
We have tested the fix for "Internal Courier Error" and will be releasing it to production soon.

### 2025-02-28 17:36 UTC: identified
A fix has been merged and will fully deploy within the next hour. Updates to follow.

### 2025-02-28 18:40 UTC: monitoring
The fix has landed in production and we will be monitoring for any more "Internal Courier Errors". We will be working on reprocessing any dropped messages caused by this issue.

### 2025-02-28 18:57 UTC: monitoring
Messages with tags are no longer impacted, and error has been resolved. The team is working on reprocessing dropped messages.

### 2025-02-28 19:52 UTC: monitoring
The team is still working on reprocessing dropped messages caused by this issue. Send pipeline is operational.

### 2025-03-01 04:11 UTC: resolved
All impacted messages have been reprocessed.

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