# Message Logs Delays

- Provider: [Courier](https://down.guide/courier)
- Level: confirmed
- Impact: Degraded
- lasted 2h 55m
- started 2024-10-21 15:56 UTC
- Observability
- id: DWN-f8c6e5bc4c
- Official page: https://stspg.io/575lzkx994tj

## Updates from Courier
### 2024-10-21 15:56 UTC: investigating
The Courier team is investigating an issue with the event logger for message event logs hitting a bottleneck. The team is actively investigating. Messages are still sending.

### 2024-10-21 15:56 UTC: investigating
We are continuing to investigate this issue.

### 2024-10-21 16:07 UTC: identified
The team is testing out a fix to reduce the bottlenecked log lines before releasing to production.

### 2024-10-21 17:19 UTC: identified
The team encountered an issue with testing the fix and reverted the update. We are publishing a new update that should resolve the backlogged message logs.

### 2024-10-21 18:30 UTC: monitoring
The fix has landed in production and the team is monitoring the message log queue. Message event logs should be flowing normally.

### 2024-10-21 18:51 UTC: resolved
The data stream is unblocked, and the message logs queue is resolved and flowing normally.

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