# Elevated Latency

- Provider: [Coveralls](https://down.guide/coveralls)
- Level: confirmed
- Impact: Operational
- lasted 3h 9m
- started 2025-11-17 16:35 UTC
- Coveralls.io Web, Coveralls.io API
- eu, us
- id: DWN-0d03a2f51b
- Official page: https://stspg.io/79r8vvnz4l3m

## Updates from Coveralls
### 2025-11-17 16:35 UTC: monitoring
We received reports from EU customers of elevated latency and have resolved the cause. We will be managing workloads to ensure standard processing times for all new builds, and scaling resources to clear delayed builds. 
Follow this incident for updates.

### 2025-11-17 17:28 UTC: monitoring
Build times are returning to normal for all builds created since 05:00AM PDT. Older builds are being processed by scaled resources and should clear in 45min to 1 hr. 
If you are having issues with a slow or stuck build, especially if priority, feel free to reach out to us at support@coveralls.io. These steps will save time:
1) Mention this incident:
https://status.coveralls.io/incidents/hkqt790213m5
2) Share your Coveralls Build URL (from your CI build log), or your CI build number.

### 2025-11-17 19:43 UTC: resolved
This incident has been resolved. Build times for all new builds is normal across the board.
We are still clearing a backlog of background jobs, which should be clear in the next 15-20-min.
If you are having issues with a slow or stuck build, feel free to reach out to us at support@coveralls.io. These steps will save time:
1) Mention this incident:
https://status.coveralls.io/incidents/hkqt790213m5
2) Share your Coveralls Build URL (from your CI build log), or your CI build number.

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