# Intermittent timeouts on API endpoints

- Provider: [crates.io](https://down.guide/crates-io)
- Level: confirmed
- Impact: Partial outage
- lasted 7h 13m
- started 2024-02-14 19:30 UTC
- crates.io
- id: DWN-7545240542
- Official page: https://stspg.io/m1szs9mp27v3

## Updates from crates.io
### 2024-02-14 19:30 UTC: investigating
Some crates.io endpoints are timing out at present, including the summary route that drives the crates.io home page. We are investigating.

### 2024-02-14 19:30 UTC: investigating
(If this looks suspiciously similar to https://status.crates.io/incidents/t49v2pfpv0vl, the same issue reappeared on the summary endpoint literally within seconds of resolving that incident. C'est la vie.)

### 2024-02-14 22:13 UTC: identified
We believe this issue is being caused by excess database load related to a bug fix deployed earlier today around download counting. This bug fix has caused the normal background processing of per-crate download count totals to take significantly longer and require more resources than usual.
We will shortly be temporarily disabling the summary endpoint to alleviate some of the load on the database.

### 2024-02-15 00:12 UTC: monitoring
The long running background job has completed, and response times for the summary endpoint have returned to normal.
The next invocation of the relevant background job will be at 00:30 UTC (so in just under 20 minutes); we will be monitoring that closely to see if any problems resurface at that point.

### 2024-02-15 00:12 UTC: monitoring
We are continuing to monitor for any further issues.

### 2024-02-15 02:43 UTC: resolved
crates.io has returned to normal service with the processing of the download count backlog from earlier and the completion of the long running background jobs. Investigations will continue during normal hours for the crates.io team to ascertain what is causing elevated database load.

From the builder: does your app depend on crates.io? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=crates-io) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention crates.io.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-7545240542), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.