# Request timeouts/Slow responses

- Provider: [crates.io](https://down.guide/crates-io)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 40m
- started 2021-12-22 12:27 UTC
- crates.io
- id: DWN-f14fa8532f
- Official page: https://stspg.io/1w66lgprp5zb

## Updates from crates.io
### 2021-12-22 12:27 UTC: investigating
We are currently investigating an incident that causes slow responses and request timeouts on crates.io.

### 2021-12-22 12:37 UTC: investigating
We are continuing to investigate this issue.

### 2021-12-22 13:02 UTC: monitoring
An outage of one of our service providers impacts our primary database and one of our application dynos. Currently, write operations will fail (uploading new crates, ...) and downloads will not be counted. About 25% of all download requests hit the affected dyno and will fail with a timeout. Cargo itself should be mostly unaffected due to retries.

### 2021-12-22 14:39 UTC: monitoring
Our service provider is still working to restore full functionality, but unfortunately there is no ETA for full recovery at this time. We continue to monitor the situation.

### 2021-12-22 15:07 UTC: resolved
All of our affected infrastructure has recovered and full functionality has been restored. Some caches may require a bit of warming up, so some slow responses should still be expected.

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