# Some EU users are experiencing delays in processing

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 37m
- started 2026-07-23 08:27 UTC
- Data Processing, Management Interface
- eu
- id: DWN-2411dd2d9e
- Official page: https://stspg.io/lv3s9m54ksn9

## Updates from Customer.io
### 2026-07-23 08:27 UTC: investigating
Our team is looking into a problem affecting UI slowness and processing delays for some EU customers.

### 2026-07-23 09:16 UTC: identified
A fix has been implemented and we are monitoring the results. Thanks for your patience and we'll continue to update as we make progress

### 2026-07-23 09:29 UTC: monitoring
A fix has been deployed, and we are recovering any delayed backlogs. We are continuing to monitor the results.

### 2026-07-23 10:04 UTC: resolved
This incident has been resolved. Thanks a lot for your patience while we worked on a fix here.

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