# Some customers are experiencing delays with message sending

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 29m
- started 2026-01-28 18:56 UTC
- Message Sending
- id: DWN-3bd782ff18
- Official page: https://stspg.io/0n45tbkjs670

## Updates from Customer.io
### 2026-01-28 18:56 UTC: investigating
Our engineers are currently investigating an issue where message sending is delayed. We thank you for your patience and will be back with another update as soon as possible.

### 2026-01-28 19:22 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-28 19:26 UTC: resolved
This issue is now resolved. We greatly appreciate your patience while we investigated.

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