# Investigating issues with the Agent

- Provider: [Customer.io](https://down.guide/customerio)
- Level: confirmed
- Impact: Degraded
- lasted 5m
- started 2026-09-03 17:29 UTC
- id: DWN-3d99d4398b
- Official page: https://stspg.io/18rjm4cjzwcr

## Updates from Customer.io
### 2026-09-03 17:29 UTC: identified
Our team has found an issue causing degraded experiences for interactions with the Agent within customer.io. We are working on a fix now.

### 2026-09-03 17:32 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-03 17:34 UTC: resolved
This incident has been resolved.

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